Question 1

What are the startup fees? What is the setup procedure?

Accepted Answer

There are no startup or account setup fees. New business accounts can typically be established in just a few minutes, allowing you to begin ordering background screening services quickly.

Question 2

Is there a minimum number of background checks I must order each month?

Accepted Answer

No. 5 Star Background Screening does not require monthly minimum orders. Clients can order as many or as few background checks as needed.

Question 3

How quickly can I begin ordering background checks?

Accepted Answer

Once your account has been established, you can begin ordering background checks immediately through the secure online platform.

Question 4

What is the turnaround time for background checks?

Accepted Answer

Many background screening searches are completed the same day, helping employers make faster hiring decisions. Turnaround times may vary depending on the type of screening requested.

Question 5

What applicant information is required to order a background check?

Accepted Answer

To initiate a background screening, provide the applicant's full legal name, Social Security Number, and date of birth. Motor vehicle record (MVR) searches also require the applicant's address and driver's license number. Employment verification, education verification, and professional license verification require the relevant employer, school, or licensing information.

Question 6

Can one account have multiple users?

Accepted Answer

Yes. Multiple authorized users can access a single company account.

Question 7

How are completed background check reports delivered?

Accepted Answer

Completed reports can be viewed securely online and may also be delivered by email or fax based on your preferences.

Question 8

Do I have to order a complete package, or can I order individual background screening services?

Accepted Answer

Both options are available. 5 Star Background Screening offers bundled screening packages as well as individual a la carte background screening services, allowing employers to customize each screening based on their hiring needs.

Question 9

Can you provide batch processing for seasonal or high-volume hiring?

Accepted Answer

Yes. Batch processing services are available for employers experiencing seasonal hiring or large applicant volumes.

Question 10

Do you offer drug screening services?

Accepted Answer

Yes. 5 Star Background Screening offers a wide variety of drug testing options through LabCorp and eScreen, with solutions designed to meet different employer requirements.

Question 11

Will I be able to speak with a live customer support representative?

Accepted Answer

Yes. Every client is assigned a dedicated customer service professional who provides personalized support and assistance throughout the background screening process.

Notes on hiring, compliance, and trust

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